Privacy Policy

Mobile Disco Network

Effective Date: July 4, 2025
Last Updated: July 4, 2025

Estimated reading time: 4 minutes

Table of contents

Privacy Policy

1. Introduction

Mobile Disco Network (“we,” “us,” or “our”) operates mobiledisconetwork.com and provides professional DJ and entertainment services across Norfolk, Cambridgeshire, Suffolk, and Lincolnshire. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, book our services, or interact with our business.

2. Information We Collect

Personal Information:

  • Name, email address, and phone number
  • Postal address and venue details
  • Event date, type, and specific requirements
  • Payment and billing information
  • Dietary requirements and accessibility needs
  • Music preferences and special requests
  • Photos and videos from events (with consent)
  • Communication records and correspondence

Non-Personal Information:

  • Website usage data and analytics
  • Device information and IP addresses
  • Booking patterns and service preferences
  • Marketing campaign effectiveness data

3. How We Use Your Information

We use your information to:

  • Provide our complete range of entertainment services, including DJ hire, lighting, photo booth hire, and event planning
  • Process bookings, contracts, and secure payments
  • Communicate about your event and service delivery
  • Customise playlists and tailor services to your preferences
  • Send invoices, receipts, and booking confirmations
  • Provide customer support and handle inquiries
  • Maintain our equipment PAT certification and insurance records
  • Improve our services and develop new offerings
  • Send marketing communications about our services (with your consent)
  • Comply with legal and regulatory requirements

We process your personal information based on:

  • Contract performance – to deliver the services you’ve booked
  • Legitimate interests – to operate our business and improve our services
  • Consent – for marketing communications and photo/video usage
  • Legal obligation – for tax, insurance, and regulatory compliance

5. Information Sharing and Third Parties

As a sole trader, we do not share your personal information with third parties except in the following limited circumstances:

  • Other disco services – if we are already booked and unable to provide services, we may recommend alternative providers and share basic event details (date, location, event type) to help you find suitable entertainment. We do not receive any payment or commission for these referrals
  • Payment processors – all payments are processed through encrypted services, including PayPal, Stripe, and BACS (your payment details are processed directly by these secure payment systems and never stored by us)
  • Legal authorities – when required by law or legal process

We never sell your personal information to third parties or use it for any commercial purposes beyond providing our entertainment services.

6. Data Security

We protect your information through:

  • SSL encryption for all online transactions
  • Secure storage of contracts and booking details
  • Regular backup of critical business data
  • Staff training on data protection procedures
  • Secure disposal of outdated records
  • Access controls limiting who can view your information

7. Data Retention

We retain your information for:

  • Active bookings – until service delivery is complete, plus 6 years for tax purposes
  • Marketing communications – until you unsubscribe or request removal
  • Photos and videos – as per specific consent agreements
  • Financial records – 6 years as required by HMRC
  • Insurance claims – as required by our insurance providers

8. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your information
  • Restrict how we process your information
  • Object to processing for marketing purposes
  • Withdraw consent at any time
  • Receive your data in a portable format
  • Lodge a complaint with the ICO
  • Use the Norfolk Trusted Trader complaints procedure as we are a certified member

To exercise these rights, contact us using the details below.

9. Cookies and Website Analytics

Our website uses cookies to:

  • Remember your booking preferences
  • Analyse website performance and user behaviour
  • Provide personalised content and service recommendations
  • Enable social media integration
  • Track marketing campaign effectiveness

You can manage cookies through your browser settings.

During events, we may capture photos and videos for:

  • Quality assurance and service improvement
  • Marketing and promotional materials
  • Social media content and testimonials
  • Website gallery updates

Important Policy: We do not take photos or videos at children’s parties, private parties, schools, or colleges. Photography is only considered for appropriate public events such as weddings and corporate functions.

We will always seek explicit consent before using any images featuring identifiable individuals.

Posted in East Anglia DJ Hire & Venue Guides: Complete 2026 Guides by DJ Tim

The Mobile Disco Network Official Credentials:

We are the only Trading Standards Approved Mobile Disco in Norfolk, providing a level of vetted professional security that sets the gold standard for 2026/2027 events.

Verify 50 Years of Excellence: Explore our Why Choose Us page for live verification links and our Zero-Cancellation Guarantee.